Aug 11, 2021
Summary: In this episode The Propcast talks to Helen Kings from Touchstone, and Tom Allason from Residently about their partnership to improve the customer experience within the rental market, new changes coming into play that can affect the rental space, and what tenants really want in 2021.
Key Insights From This Episode
About Our Guests
Helen joined Touchstone as Managing Director in January 2017. She's passionate about making people's experience of renting the very best it can be. As increasing numbers turn to the private rented sector, she believes customers should expect a quality product and professional experience when renting. Results driven, Helen is focused on growing Touchstone's business, while also ensuring our customers and clients receive the very highest levels of service and expertise.
Her career to date has included working for some of the UK’s largest and well-known retailers, including Aldi and Somerfield. Before joining Touchstone, Helen was Sales Director at Compass Group, a market leader in contract catering and FM support services. Her retail background means she really understands what makes great customer service. She believes by providing the pinnacle of customer experience, we deliver customer satisfaction and the best returns for her clients.
Tom Allason is a serial marketplace entrepreneur known for founding eCourier (acquired Royal Mail), Shutl (acquired eBay), Rehaus where he is a non-exec, and Residently where he is CEO. Prior to founding Residently, Tom spent four years as an executive at eBay, during which he rented five homes in three countries, each time repeating the same stressful and time consuming process. Tom's current venture, Residently wants to be the number one home brand and aim to give power and control to renters. Residently aims to do this by simplifying the rental process from finding the perfect pad, to furnishing it, and finding an expert Home Services all at the tap of a button
About Our Host
Louisa started her career in property working at a well-known estate agency in London. Realising her people skills, she moved over to Lloyd May to pursue a career in recruitment. She now is a Director at LMRE, who are a specialist recruitment firm driven by PropTech and recruitment professionals, and Louisa oversees their 5 core areas. Louisa co-founded LMRE and provides a constructive recruitment platform to the new disruptors in real estate. Louisa is also on the board of Directors at UK PropTech Association (UKPA).
LMRE believe there is a better way to recruit. LMRE focus on a more comprehensive, client led focus delivering exceptional talent to the place at the time. They are passionate about the industry and passionate about people's careers. LMRE spend time with each client to become and an extension of the business, and their transparency and core values help them grow with the sector. LMRE simplify recruitment and innovate with our clients and evolve the people driven, PropTech community.
LMRE website www.lmre.tech
Touchstone website www.touchstoneresi.co.uk
Residently website www.residently.com
Qube MRI software www.mrisoftware.com
Tom’s contact: Tom@resident.ly
Helen’s contact: Helen.email@example.com
This show is sponsored by ReimTech, a forum for the Real Estate Investment Technology peers across Europe, find out more here.
We are also sponsored by CREtech, the intelligence platform for real estate innovation. CREtech will be opening their doors for live events again soon! Find out more www.cretech.com/events
Property Quants brings quantitative investment strategies to real estate, to access their new seminar click here
For full episode transcript head to www.lmre.tech/blog